
Terms & Conditions
Effective Date: December 31, 2024
1. Introduction
Welcome to Paradisus Window Cleaning & House Washing Services Ltd. We are dedicated to delivering high-quality cleaning services with a focus on professionalism, transparency, and customer satisfaction. Our goal is to exceed expectations while setting clear guidelines to ensure a smooth service experience.
By booking our services, you confirm that you have read, understood, and agree to these Terms and Conditions. These terms are designed to protect both you and our team, fostering a positive working relationship.
If you have any questions, please contact us:
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Phone: 844-866-WASH
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Website: www.paradisuswindowcleaning.ca
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2. Understanding Your Quote and Proposal
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We believe in making the quoting process quick and transparent. To provide free, same-day quotes, we use online tools such as Google Maps and Google Earth. If your property has undergone renovations or changes, we ask that you provide updated photos or request an in-person estimate to ensure accuracy.
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Online Quotes: Based on available images, with adjustments as needed.
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In-Person Estimates: Available by appointment and scheduled based on availability.
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Scope Adjustments: We may revise quotes during service if unexpected changes are identified. We will always communicate adjustments before proceeding.
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Providing accurate details helps us deliver the best possible results tailored to your property’s needs.
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3. Pricing Policy
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At Paradisus Window Cleaning & House Washing Services Ltd., we believe in clear and straightforward pricing. Our rates are based on the scope of each job rather than an hourly rate. The price you see in your proposal, including any add-on services or revisions, will be the same amount reflected on your final invoice. This means your cost won’t change, whether the job takes fifteen minutes or two hours to complete.
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Add-On Services: For your convenience, we offer a variety of add-on services to complement your cleaning needs. Most add-ons are priced per item cleaned, and while their per-item prices will be listed in your proposal, the total cost for these services may not be included upfront. Once we’ve completed the job, we’ll count the items cleaned and add the cost for any add-ons to your final invoice. Examples of add-on services include screens, tracks, mullions, light fixtures, railing glass, skylights, and storm windows. By choosing these services, you agree that your final invoice total may exceed the initial estimate or proposal amount.
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Work Order Revision: We understand that your needs may change, and we’re happy to accommodate revisions to your work order whenever possible. Any changes or additions to the original work order must be requested and approved before the scheduled service date. Revisions may result in adjustments to pricing, and we will communicate any updates clearly before proceeding. Once work has begun, additional requests may be subject to availability and may incur additional charges. We strive to keep you informed and ensure all changes are handled smoothly and transparently.
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Discounts and Special Offers: We love showing appreciation to our customers! Discounts and special offers may be provided at the discretion of our team. Please note that offers cannot be combined and are intended for use on separate occasions, as determined by our representatives.
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Service Cancellations and Refund Policy: We understand that plans can change. If you need to cancel a service, we kindly ask for at least three days’ notice. Cancellations made with less than three days’ notice may be billed for the full amount listed on your work order. Unfortunately, we are unable to provide refunds or discounts for services that have already started, even if they are paused or discontinued.
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We truly value your business and are committed to providing transparent pricing and exceptional service. If you have any questions about our policies, please don’t hesitate to reach out!
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4. Scheduling, Cancellations, and Rescheduling
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We understand schedules can change, and we aim to accommodate adjustments where possible.
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Arrival Times
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The arrival time provided at booking and in appointment reminders is an estimate based on our technicians’ schedules. Due to factors such as prior jobs running longer than expected, traffic delays, or last-minute cancellations, arrival times may fluctuate. We will not typically call to notify you of minor delays or early arrivals. However, if a significant delay occurs or if rescheduling is necessary, we will contact you promptly. If you need to be present during your appointment, we strongly recommend not scheduling other appointments close to your service window, as exact timing cannot be guaranteed. Cancellation or postponement requests due to variations in arrival times cannot be accommodated.
Cancellations
Cancellations require at least 72 hours’ notice to avoid being charged the full-service fee. In emergencies, we may accommodate rescheduling requests with at least 24 hours’ notice, subject to availability.
Weather Policy
We perform services in most weather conditions as long as it is safe to do so. Weather-related cancellations are only considered in cases where safety may be compromised. In such cases, we prioritize rescheduling at the earliest available time. Requests to cancel or reschedule due to personal concerns about weather will not be accommodated, except for specific services like spider spraying that may require clear conditions.
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Unforeseen Circumstances
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Occasionally, unforeseen circumstances such as severe weather or operational setbacks may require us to reschedule your appointment. We will do our best to provide you with a prompt rescheduling option, but we must also balance this with other scheduled clients and weather conditions. We appreciate your understanding and flexibility in these situations.
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We value your business and are committed to providing exceptional service. If you have any questions about our appointment and scheduling policies, please feel free to reach out!
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5. Customer Responsibilities and Preparation
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We appreciate your help in preparing for our services to ensure smooth and efficient work.
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Checklist
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Water Supply: Ensure outdoor spigots are accessible and functional.
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Access Points: Unlock gates, clear pathways, and remove obstructions.
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Pets and Waste: Secure pets indoors and clean up pet waste before arrival.
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Windows and Doors: Confirm proper sealing to avoid leaks.
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Neighbor Permissions: Obtain consent for access to neighboring properties if required.
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Fragile Items: Move or cover sensitive items to protect them.
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Pre-Walkthrough (Recommended): Conduct a walkthrough with our team to identify any fragile areas or pre-existing damage. This helps avoid surprises and ensures clear communication.​
Service Specific Requirements
Window Cleaning:
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Remove all window screens unless you opted for our screen removal/cleaning service.
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For exterior screens removable only from the inside, ensure they are removed prior to our arrival if you won’t be home.
House Washing, Roof Washing, and Pressure Washing:
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Turn off breakers for outdoor electrical outlets, light fixtures, and fans.
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Relocate planters and flower pots away from the property.
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Fertilize and water plants and vegetation around the house.
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Move furniture off of surfaces to be cleaned.
Gutter Cleaning:
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Cover or move sensitive items and furniture to protect them from falling debris.
Spider Spraying:
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Keep pets and children indoors during the treatment and for 30 minutes afterward to allow particles to settle and dry.
Failure to prepare may result in skipped areas or additional charges. We’re happy to clarify any preparation questions you have!​​
6. Damage Expectations and Limitations
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6.1 General Disclaimer
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While we take reasonable precautions to minimize risks, certain inherent risks exist with cleaning services. Customers are responsible for disclosing pre-existing damage and ensuring the property is ready for service.
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We are not liable for:
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Pre-existing damage (e.g., cracks, scratches, or leaks).
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Cleaning-related exposure of pre-existing flaws (e.g., oxidation or loose materials).
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Water intrusion caused by unsealed windows, doors, or vents.
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Damage caused by poor maintenance or aging materials.
6.2 Service Expectations and Limitations
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Window Cleaning Service
At Paradisus Window Cleaning & House Washing Services Ltd, we offer interior and exterior window cleaning. Our basic service includes cleaning window panes and frames only. It does not cover post-construction or heavily soiled windows, which may require pre-cleaning, scraping, or special chemicals. These services are available upon request and must be scheduled in advance for proper pricing.
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Specialty glass, such as light fixtures, railing glass, skylights, sunrooms, vinyl windows, and storm windows, is not included in our basic service. If you need these cleaned, please contact us for a separate quote.
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Window Screens
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At Paradisus Window Cleaning & House Washing Services Ltd, we do not remove screens unless specifically contracted to do so. Screen removal, cleaning, and reinstallation are available for an additional fee. Alternatively, we offer a discounted rate to clean screens you remove and stack outside in advance.
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If screens are still installed at the time of service and screen removal is not selected, those windows will be skipped. No price adjustments will be made for skipped windows, and callbacks to clean them later will incur an additional charge.
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By contracting us to remove or clean screens, you agree we are not liable for any damage—past or new—including bent frames, torn mesh, broken tabs, or faulty springs or locks. While our technicians are trained to handle screens carefully, older, brittle, improperly installed, or structurally weak screens may still sustain damage during removal or cleaning.
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Window Mullions
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At Paradisus Window Cleaning & House Washing Services Ltd, we do not remove window mullions unless specifically contracted to do so. If you prefer to avoid skipped windows, you must remove the mullions yourself before our arrival or pay an additional fee for removal, cleaning, and reinstallation.
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Due to their delicate nature, contracting us to clean your mullions means you agree we are not liable for any past or new damage, including cracks, breaks, or other issues.
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Track & Sill Cleaning
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At Paradisus Window Cleaning & House Washing Services Ltd, track and sill cleaning is not included in our basic window cleaning service. This is a premium add-on that can significantly increase the overall cost. We use steam cleaners, microfiber cloths, crevice tools, and/or hoses or pressure washers for exterior track cleaning.
Exterior track and sill cleaning covers only exterior surfaces—we do not open windows to clean interior tracks or crevices. This service is more affordable than a full track and sill cleaning and is typically added when contracting exterior window cleaning.
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Please note, we do not remove windows or disassemble tracks for cleaning. Some dirt or grime may resurface after cleaning when windows are opened or closed. By requesting this service, you agree we are not liable for leaving every trace of dirt or grime and that any callbacks for additional cleaning will incur an extra charge.
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Post Construction/Contractor Window Cleaning
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At Paradisus Window Cleaning & House Washing Services Ltd, post-construction window cleaning involves the careful removal of debris such as paint, tape, cement, silicone, and stickers from window panes. We do not remove debris from frames, sills, or trim, as doing so may scratch or damage these surfaces.
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After debris removal, we clean all window panes and frames. While our technicians are trained to minimize scratches during debris removal, some scratching may still occur. By requesting this service, you acknowledge this risk and agree not to hold Paradisus Window Cleaning & House Washing Services Ltd liable for any pre-existing or new scratches on glass, window treatments, frames, sills, fascia, trim, or surrounding areas.
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Heavy Build-Up Window Cleaning
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At Paradisus Window Cleaning & House Washing Services Ltd, heavy build-up window cleaning involves using specially formulated solutions and/or abrasives to safely remove tough grime, including mold, mildew, mud, bugs, bug residue, and hard water or mineral deposits, from window panes and frames.
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Once the build-up is reasonably removed, we proceed with a thorough cleaning of all window panes and frames.
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Gutter Cleaning Service
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At Paradisus Window Cleaning & House Washing Services Ltd, our gutter cleaning service includes visually inspecting and clearing debris from inside eavestroughs and on top of leaf guards, using either hand tools or a leaf blower. This service does not include cleaning the exterior of gutters or removing debris from under leaf guards.
We inspect and clear blockages from downspouts but avoid flushing unless absolutely necessary to prevent splashing debris onto your home. Any debris dropped or blown onto the ground is cleaned up, but we do not perform a full yard cleanup. All collected debris is bagged and left for you to dispose of on collection day.
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Please note, our service does not include repairs, such as fixing, replacing, or installing eavestroughs, downspouts, hangers, or leaf guards, nor does it address leaks. Paradisus Window Cleaning & House Washing Services Ltd is not liable for any pre-existing leaks or leaks that may develop after clearing debris.
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House Washing Service
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At Paradisus Window Cleaning & House Washing Services Ltd, our house washing service removes most dirt and organic build-up from eaves, soffits, fascia, siding, stucco, and doors. It does not remove plants (e.g., vines) or non-organic stains such as paint, rust, or oil.
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While we rinse all windows after washing, they may still appear spotty or streaky due to cleaning solutions or hard water. For best results, we recommend combining house washing with our window cleaning service.
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Please note, dirt may seep into exterior materials through small openings like weep holes in siding or vents in soffits, especially if regular maintenance has been neglected or previous pressure washing was done improperly. After washing, some dirty water may drip out, leaving brown streaks or debris below. These marks are not stains and can be removed with water or a clean rag. Callback requests for cleaning these marks will incur an additional charge.
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Low Pressure Cleaning (Soft Washing)
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At Paradisus Window Cleaning & House Washing Services Ltd, we use a soft wash process for our house washing service. This method applies a low-pressure cleaning solution to safely remove dirt, grime, and organic build-up without damaging surfaces. It is ideal for delicate materials like eaves, soffits, fascia, siding, stucco, and doors, as it avoids the risks associated with high-pressure washing.
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As part of this service, we also apply our cleaning solution to brick and stonework and rinse away loosened debris such as webs, bugs, and nests. However, because we do not use high pressure, tougher contaminants like moss, lichen, algae, and stuck-on debris may not be fully removed from brick or stone. If a deeper clean is required for these areas, we can provide a pressure washing quote upon request.
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Additionally, since we only use low pressure, our process will not strip solid paint from your house (though loose paint may chip off). If you plan to paint after the cleaning, please be aware that this service may not fully prepare surfaces for painting. We strongly recommend having a professional painter handle any necessary prep work following the house wash.
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Oxidation (Chalky or Dull Surfaces)
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At Paradisus Window Cleaning & House Washing Services Ltd, it’s important to understand that oxidation can affect eaves, soffits, fascia, siding, doors, and painted surfaces—especially those made of low-grade materials, exposed to direct sunlight, or showing signs of aging.
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Our regular house washing service cannot remove oxidation residue or restore oxidized surfaces. We do offer an oxidation removal service (similar to car paint restoration) for an additional cost. However, please note that oxidation cannot be permanently stopped. While we can remove the oxidized layer, the results are temporary and may require restoration again within 1–2 years.
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Additionally, oxidized areas may appear more noticeable after dirt and grime are removed. By choosing our regular house washing service, you acknowledge that we are contracted to clean only and are not liable for oxidation revealed after cleaning. You also agree it is not our responsibility to remove oxidation residue or restore the finish of your surfaces.
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Rust / Iron Staining / Yellowing
At Paradisus Window Cleaning & House Washing Services Ltd, it’s important to note that our house washing service does not remove rust marks, iron stains, or yellowing on building materials.
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Rust and iron stains are often caused by fertilizers or metal hardware, while yellowing typically results from pollution buildup or lack of maintenance. Yellowing is a chemical reaction within the material’s finish and cannot be cleaned away.
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If you require treatment for these stains, we can provide a separate quote. However, please be aware that even with specialized treatments, these stains may not disappear completely.
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By choosing our house washing service, you acknowledge and agree that rust marks, iron stains, and yellowing will not be removed as part of the standard cleaning process.
Roof Washing Service
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At Paradisus Window Cleaning & House Washing Services Ltd, our roof washing service uses a specialized solution to kill most harmful growths, including algae, moss, and lichen. However, we do not remove non-organic stains such as mineral deposits, which are commonly found on concrete tile roofs and are not harmful to the roof.
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Cleaning Process and Timeline
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Most roofs take 30–60 days to appear completely clean after treatment, but depending on the roof’s condition and weather, this process may take six months or longer. If faster results are needed, we offer a Low Pressure Roof Rinse service. Please note that some moss and lichen may be deeply rooted and will not be removed even with this rinse. We never use high pressure on roofs, so any remaining growth must naturally deteriorate and fall off over time.
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Post-Treatment Expectations
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After treatment, you may notice:
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Light brown areas—these are dead algae or bacteria (previously black streaks) and typically fade within eight weeks.
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White / brown debris—this is dead moss or lichen, which may take six months or more to fully break down or wash away.
If your roof is surrounded by trees, or has sheltered areas that receive less sunlight or rain, debris may not fully clear with natural elements alone. In such cases, we recommend our Low Pressure Roof Rinse and suggest scheduling recurring roof maintenance to clear leaves and debris, preventing regrowth.
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Important Notes
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Algae, moss, and lichen can cause roof decay and granule loss, which may become visible once the growth is removed. While we avoid high pressure, loose or decayed tiles and shingles may still dislodge during treatment or rinsing.
By choosing our roof washing or low pressure rinse services, you agree to not hold us liable for any pre-existing or new damage to your roof caused by decay or the cleaning process.
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Pressure Washing Service
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At Paradisus Window Cleaning & House Washing Services Ltd, we use high-pressure washing to clean concrete surfaces, pavers, brick, stonework, and other hard or porous surfaces thoroughly.
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What’s Included
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Our basic pressure washing service focuses on removing dirt, grime, and surface buildup. It does not include the removal of:
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Oil stains
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Rust/iron stains
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Paint, stain, or sealer residue
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Other inorganic stains
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We can address these stains for an additional charge, but please note that stubborn or deep stains may not be fully removed even with specialized treatments.
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Important Notes
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By choosing our pressure washing service, you acknowledge that we use high pressure to clean and cannot be held liable for any pre-existing damage or compromised areas that may show additional wear and tear after cleaning. It is your responsibility to ensure the surfaces are well-maintained and suitable for high-pressure cleaning.
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Service Limitations
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We provide cleaning services only. We do not offer:
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Painting
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Staining
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Sealing
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Re-sanding pavers
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Wood Cleaning
At Paradisus Window Cleaning & House Washing Services Ltd, we clean wood decks, fences, and other wood surfaces by applying an algaecide to eliminate organic growth. We then use low pressure to evenly clean the surface while minimizing damage.
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What to Expect
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Fuzziness: Due to the delicate nature of wood, surfaces may appear fuzzy after cleaning. This typically resolves over time. However, we do not offer sanding services if fuzziness persists.
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Stain Deterioration: If your wood is stained, expect the finish to lighten or fade during cleaning. Restaining may be necessary after the service.
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Important Notes
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By choosing our wood cleaning service, you:
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Acknowledge that wood surfaces may react unpredictably to cleaning and agree not to hold us liable for these effects.
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Accept responsibility for any wood rot, broken boards, or structural issues, as we do not repair or replace damaged wood.
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Understand that further restoration, such as sanding, staining, or sealing, is the client’s responsibility and may require hiring a specialized contractor after cleaning.
Our service is focused on cleaning only, leaving any additional repairs or refinishing to be arranged separately.
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Spider Spraying Service
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At Paradisus Window Cleaning & House Washing Services Ltd, our spider spray treatment is applied by licensed technicians using a controlled pesticide that targets cold-blooded insects and significantly reduces spider activity around your home.
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Application Details
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We treat key areas, including:
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Eaves/soffits
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Windows and doors
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Foundation
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Outdoor seating areas
The pesticide is typically invisible, but it may leave a visible residue on some surfaces, including glass. For best results, we recommend applying the spider spray after a house wash and before window cleaning.
Effectiveness and Recommendations
We do not guarantee the treatment for any specific length of time, as effectiveness depends on factors such as:
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Weather conditions
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Insect activity
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Water exposure (e.g., rain or washing by homeowners/contractors)
Under ideal conditions, the treatment can last up to 90 days. However, we recommend monitoring its effectiveness and setting up a recurring schedule to remain spider-free.
Additional Service Options
If you find you need three or more treatments per year, you may benefit from our all-year-protection program for consistent coverage and peace of mind.
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6.3 Additional Requirements and Limitations
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​Water Access Requirements
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At Paradisus Window Cleaning & House Washing Services Ltd, our services require access to your water supply. It is your responsibility to ensure the water supply is:
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Accessible to our technicians
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Fully operational and in good working order.
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Sufficient in flow and volume to complete the contracted tasks.
By booking our services, you:
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Acknowledge responsibility for providing a working and adequate water supply.
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Understand that delays due to broken, inaccessible, or insufficient water supplies may require us to reschedule some or all services until the issue is resolved, and that additional charges may apply.
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Agree to resolve any water-related issues before rescheduled services take place.
We appreciate your cooperation in preparing your water supply to help us deliver efficient and high-quality service.
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Property Access Requirements
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By booking services with Paradisus Window Cleaning & House Washing Services Ltd—including all jobs and in-person estimates—you grant us permission to access your property to perform the requested services.
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Customer Responsibilities
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Ensure Full Access: Customers must unlock all gates and remove obstacles such as equipment, furniture, or other items that may block access to the areas being cleaned.
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Safety Restrictions: Any areas that cannot be safely accessed may be skipped during the cleaning process.
Neighbor Access Requirements
If access to certain areas of your property requires entering a neighbor’s property—or if your property is so close to a neighbor’s that cleaning requires access from their yard—it is your responsibility to:
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Obtain written consent from the neighbor, allowing us to access their property to complete the work.
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Provide this written consent to us before service begins.
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Important Notes
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If written consent is not obtained, we reserve the right to refuse service for those areas.
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Refunds or discounts will not be provided for areas we are unable to access safely or where permission has not been granted.
We appreciate your cooperation in preparing your property to ensure safe and efficient service delivery.
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Preparation and Item Removal Requirements
At Paradisus Window Cleaning & House Washing Services Ltd, it is the customer’s responsibility to ensure that all areas scheduled for cleaning are cleared of furniture, items, or decorations that could obstruct access or prevent us from performing our work safely and effectively. This includes, but is not limited to:
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Window sills
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Decks
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Porches
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Walkways
Protecting Your Items
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Items that cannot be moved or are too large to move must be covered if you wish to prevent them from getting wet.
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We reserve the right to skip areas where items have not been cleared.
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By booking our services, you agree not to hold us liable for any damage to items that were not moved prior to our arrival.
Optional Item Moving Service
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If you prefer that we move your items, we can provide you with a quote. Our minimum charge for moving items is $120.
While our technicians handle items with care, we:
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Cannot guarantee that items will be returned to their original layout.
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Are not liable for any damage that may occur while moving items.
We recommend preparing the area in advance to ensure a smooth and efficient cleaning process. Thank you for your cooperation!
Pet and Yard Preparation Requirements
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At Paradisus Window Cleaning & House Washing Services Ltd, it is understood and agreed that:
Pet Safety
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All pets must be kept indoors for the entire duration of our services to ensure their safety and allow our technicians to work efficiently.
Yard Cleanup
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Yards must be free of pet feces, garbage, and debris prior to our arrival.
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We reserve the right to refuse service or skip areas that are deemed unsanitary or unsafe to walk through due to pet waste or garbage.
Important Notes
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No refunds or discounts will be provided for areas that cannot be cleaned due to inadequate yard preparation.
We appreciate your cooperation in maintaining a safe and clean environment for our team to deliver the highest quality service.
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Plant and Vegetation Care Requirements
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At Paradisus Window Cleaning & House Washing Services Ltd, it is understood and agreed that our cleaning solutions contain algaecides and biocides (typically sodium hypochlorite) to effectively eliminate organic matter from surfaces. As a result, special care must be taken when working around plants and vegetation.
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Our Process
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Our technicians are trained to wet and rinse plants to minimize exposure to cleaning solutions and prevent damage from overspray.
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Despite our precautions, the primary responsibility for the health and care of your plants rests with you.
Customer Recommendations
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Move planters and flower pots indoors or away from the cleaning area before our arrival.
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Fertilize and water plants and surrounding vegetation before and after any house wash, roof wash, or pressure washing services.
Important Notes
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We will take reasonable precautions to protect your plants during cleaning.
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However, by booking our services, you acknowledge and accept responsibility for ongoing plant care and agree not to hold us liable for any plants that may wilt, burn, or die after the cleaning process.
We appreciate your cooperation in preparing and caring for your plants to help ensure their continued health and beauty.
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House Wash Readiness and Water Intrusion Policy
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At Paradisus Window Cleaning & House Washing Services Ltd, it is understood and agreed that by booking our services, you are inviting us to wash your house with water. It is the customer’s responsibility to ensure that the home is washable and safe to handle reasonably pressurized water.
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Precautionary Measures
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Our technicians take extra care when encountering:
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Leaky or poorly sealed windows/doors
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Open windows/doors
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Previously damaged or compromised surfaces
Important Notes
While we will take reasonable precautions to minimize water intrusion, it is ultimately the customer’s responsibility to:
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Address and repair any pre-existing issues that may allow water to enter the home.
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Handle any water intrusion that may occur as a result of the above-mentioned conditions.
By accepting our services, you acknowledge and agree that Paradisus Window Cleaning & House Washing Services Ltd cannot be held liable for water intrusion caused by pre-existing conditions or compromised areas.
We appreciate your cooperation in preparing your home to ensure a safe and successful cleaning process.
Outdoor Electrical Precautions
At Paradisus Window Cleaning & House Washing Services Ltd, it is understood and agreed that it is the property owner’s responsibility to ensure all outdoor electrical units—including, but not limited to:
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Receptacles
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Light fixtures
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Fans
are properly rated for outdoor use and sealed against water intrusion.
Customer Responsibilities
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Turn Off Breakers: Shut off breakers to all outdoor electrical units before service begins and leave them off for a sufficient time after service to allow any moisture to dry completely.
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Protect Non-Rated Units: If any electrical units are not rated for outdoor use, it is your responsibility to:
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Remove them from the cleaning area, or
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Cover them with waterproof material before we arrive.
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Important Notes
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Uncovered items will be assumed to be outdoor-rated and properly sealed against water intrusion. These items will get wet during the cleaning process.
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By booking our services, you agree not to hold us liable for any electrical malfunctions resulting from:
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Damaged or compromised electrical units
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Failure to follow the above preventative measures
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We appreciate your attention to these precautions to help ensure a safe and effective cleaning process.
Overspray and Nearby Area Cleaning
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At Paradisus Window Cleaning & House Washing Services Ltd, it is important to note that nearby dirty areas may become spotted or streaked with our cleaning solutions during the cleaning process.
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What to Expect
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Potential Overspray: While our technicians take care to control overspray, it is impossible to prevent it entirely.
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Partial Cleaning Effects: Nearby areas, such as:
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Decks, patios, and driveways
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Adjacent surfaces during partial house washes or roof washes
may end up with clean spots or streaks from overspray, runoff, or pooling of cleaning solutions.
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Recommendations
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For best results and uniformity, we recommend cleaning all nearby areas at the same time if your budget allows.
Important Notes
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We do not provide complimentary cleaning of areas affected by overspray or runoff.
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Callbacks to clean these areas are subject to additional charges.
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By accepting our services, you acknowledge the possibility of clean spots or streaks on nearby dirty areas and agree to not hold us liable for these occurrences.
We appreciate your understanding and encourage you to consider full-service cleaning for a consistent and polished finish.​
7. Satisfaction Guarantee and Refund Policy
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At Paradisus Window Cleaning & House Washing Services Ltd, we are committed to providing high-quality service and ensuring customer satisfaction.
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Service Evaluation and Rework
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Roof Washing Services: If you are not satisfied, you must contact us between 6 and 7 months after completion of the service.
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All Other Services: If you are not satisfied, you must contact us within 3 days of service completion.
We will evaluate the situation and, if necessary, provide a free rework to address your concerns.
Refund Eligibility
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If you are still not satisfied after the rework, you may qualify for a refund under the following conditions:
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You must hire another contractor to redo the exact same work within one month of our rework.
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You must provide:
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A copy of the receipt showing the equivalent price paid.
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A written explanation of why you believe the other contractor did a better job.
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Exclusions
Refunds will be refused if:
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The other contractor performed a different service than what we were originally hired to do.
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The other contractor provided restoration services for underlying issues, defects, or stains instead of cleaning services.
We value your business and strive to meet your expectations. This policy ensures fairness while addressing any legitimate concerns about the quality of our work.
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8. Callback Policy
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At Paradisus Window Cleaning & House Washing Services Ltd, we value customer feedback and are committed to ensuring you are 100% satisfied with the results of the services you hired us for. We understand that occasionally an area may be missed or may not meet your expectations.
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We welcome callbacks to:
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Fix areas that need additional attention.
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Explain results if a certain area turned out less than expected.
However, we do not accept callbacks for issues that were not caused by us or were outside of our control.
Chargeable Callbacks
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If a callback is determined to be the result of customer negligence, third-party activities, or an underlying issue outlined in our terms and conditions, you will be invoiced a $95 service charge, plus the cost to rework the area, if requested.
Examples of Chargeable Callbacks
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Dirt, mud, or grass clippings kicked up by homeowners or landscapers onto clean windows or siding.
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Reports of "missed windows" that turn out to be skipped windows due to screens not being removed.
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Drip marks caused by soffits or weep holes in siding.
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Oxidation, iron staining, or yellowing that was not removed as outlined in our Section 6.3.
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Areas or surfaces not included in the service that became spotted or streaked from cleaning solution overspray or runoff.
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Construction dirt or debris affecting previously cleaned areas.
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Reports of "missed areas" that were skipped due to reasons stated in our terms and conditions.
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Complaints of "exterior windows still dirty" that turn out to be:
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Dirty interior windows.
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Condensation between panes of glass.
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Important Notes
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By accepting our services, you acknowledge and agree to the callback policy as stated above.
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Issues falling under customer responsibility or external factors are not covered under our guarantee.
We appreciate your cooperation and look forward to providing you with high-quality service.
9. Payment Terms and Policies
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At Paradisus Window Cleaning & House Washing Services Ltd, we strive to make the payment process clear and straightforward.
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Payment Terms
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Residential Customers: Payment is due upon completion of services.
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Commercial Customers: Payment is due within 30 days of service completion unless prior arrangements have been made.
Accepted Payment Methods
We accept the following forms of payment:
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Cash
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Check
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E-Transfer
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Credit Card (subject to a 3.95% convenience fee)
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PayPal (subject to a 3.95% convenience fee)
Customer Responsibilities
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It is your responsibility to select and use a working payment method and ensure payment is made on time.
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If your preferred payment method fails, you must promptly use one of the alternative methods listed above.
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Contacting us by phone, voicemail, or email to report payment difficulties does not exempt you from making payment or from incurring late fees.
Late Payments
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Invoices past due by 30 days will incur a 20% late fee as well as 2.75% interest monthly until paid in full.
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Invoices past due by 60 days may result in a civil claim being filed to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance.
Dissatisfaction and Payments
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Dissatisfied customers are not exempt from paying invoices in full.
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Payments must be made prior to initiating any refund requests as outlined in our Satisfaction Guarantee and Refund Policy.
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If the refund process is followed and eligibility is confirmed, a full refund will be issued for the disputed services.
We appreciate your cooperation in meeting these payment obligations to ensure a smooth and professional experience.
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10. Indemnification and Legal Protections
Customer Agreement
By booking our services, you agree to indemnify Paradisus Window Cleaning & House Washing Services Ltd. against any claims, damages, or losses resulting from:
1. Failure to disclose pre-existing damage, structural issues, or conditions affecting service.
2. Negligence in preparing the property for service.
3. Damage caused by poor maintenance, aging, or weak materials.
Limited Liability Protection
Our liability is limited to the value of services rendered.
We are not liable for indirect damages such as lost revenue, diminished property value, or repairs unrelated to our work.
Dispute Resolution
We aim to resolve disputes amicably. In case of unresolved issues, both parties agree to mediation before pursuing legal action.
11. Privacy and Data Protection
We take your privacy seriously and comply with PIPEDA and all applicable data protection laws.
How We Use Data
To communicate about services and schedule appointments.
For marketing purposes, unless the customer opts out.
Sharing Data
We do not share your information with third parties except as required by law or to provide services (e.g., subcontractors).
Opt-Out Policy
Customers can unsubscribe from marketing communications at any time by contacting us directly.
12. Use of Media and Marketing Content
Photos and Videos Taken During Service
We may capture photos or videos for quality assurance or marketing purposes.
Customers may opt out of media usage by providing a written request before or during service.
Customer Reviews
Reviews posted publicly (e.g., Google, Facebook) may be used in marketing materials without including sensitive details.
13. Subcontractors and Third-Party Services
We may use subcontractors to complete services. All subcontractors are:
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Carefully vetted to meet our quality standards.
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Bound by the same terms and conditions outlined here.
Liability for Subcontractors
We are not responsible for independent actions of subcontractors outside the agreed scope of work.
14. Force Majeure
We are not liable for delays, cancellations, or incomplete services due to unforeseen circumstances, including:
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Natural disasters (e.g., floods, fires, earthquakes).
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Government actions, lockdowns, or regulations.
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Pandemics or public health emergencies.
Services affected by such events will be rescheduled as soon as conditions allow.
15. Agreement Updates
Paradisus Window Cleaning & House Washing Services Ltd. reserves the right to update or amend these Terms and Conditions at any time.
Effective Dates
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Updates are effective immediately upon posting to our website.
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Customers are encouraged to review terms periodically.
16. Final Acknowledgment
By booking our services, customers confirm the following:
1. They have read, understood, and accepted these Terms and Conditions.
2. They agree to the limitations of liability outlined above.
3. They accept responsibility for preparing the property as described in Section 5.
4. They acknowledge the callback policy and agree to only request follow-ups related to services provided.
5. They understand that late fees and interest charges apply to overdue invoices.
6. They understand that cleaning results may vary based on material age, surface condition, and pre-existing flaws.
17. Contact Information
Thank you for considering Paradisus Window Cleaning & House Washing Services Ltd. for your property maintenance needs. We are truly grateful for the opportunity to serve you and appreciate your trust in our services.
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Your satisfaction is our top priority, and we are committed to delivering exceptional results with professionalism, care, and attention to detail. If you have any questions, need assistance with bookings, wish to discuss any concerns, or would like to provide feedback, we are here to help.
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Please don’t hesitate to reach out to us through any of the following methods:
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Phone: 844-866-WASH (9274)
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Website: www.paradisuswindowcleaning.ca
We look forward to hearing from you and are always available to address any inquiries or special requests. Thank you once again for choosing Paradisus Window Cleaning & House Washing Services Ltd.. We value your business and look forward to building a lasting relationship with you!
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See Why Property Owners Love Paradisus!
At Paradisus Window Cleaning & House Washing Services Ltd., we don’t just clean properties—we create happy customers! Serving Niagara, Hamilton, and Halton, our mission is to deliver exceptional results and outstanding service that people love to talk about. But don’t just take our word for it—check out what our amazing customers have to say! From sparkling windows to spotless exteriors, see why so many choose Paradisus to keep their homes and businesses looking their absolute best.